It’s Too Bad I Don’t Get A Quarter Each Time I Get Asked These Questions

Most Asked Questions

Things You Might Be Wondering
As You Enter Discovery

How much does a website design cost?

Great question – and a very necessary question to ask. However, asking a web designer how much a design will cost without giving them information on your business needs is just like asking a mechanic how much it will cost to fix your car without letting him lift the hood.

The Discovery process helps us determine what your business needs out of the website, and from there I can form a solution that fits your end goal and your budget.

Do you offer hosting?

Yes. We offer flexible packages for hosting your website. These packages come with a slew of options and prices from security, backups, SSL certifications, e-commerce, and more. These options are discussed during Discovery, and I will recommend specific packages based on your website needs.

If you build my website, will I have to host it with you?

Nope! If you have a preferred hosting provider, I can arrange to have your finished website packaged up and be host-ready anywhere.

Do you handle email?

Unfortunately, no. I don’t host or create emails for my clients. The reason: if my clients move their hosting to a new provider they can lose valuable data and experience service interruptions. Instead, I recommend that if you’re starting a new business or making changes to an existing one, you look into Google Suite. Their service is secure, affordable, and their apps integrate seamlessly with nearly every device/software.

Do you use templates or build custom websites?

Yes, I use templates as a foundation for a custom design – they are quicker to set up and they can be customized as much as a custom website. There is no use reinventing the wheel. The templates I use are supported by developers around the world, updated frequently so your content is protected, and you will never have to worry about me taking ownership of your website content for proprietary reasons.

Using templates has allowed me to keep my pricing affordable for start-up businesses, and lets my clients edit their own content easily. There are many great resources as to why templates are beneficial. Here’s a great article that outlines the pros and cons of both options, if you’d like to learn more.

How much time will I have to invest?

Web design is a creative endeavor and you’re the expert on your business. We will have to collaborate ideas and I will most certainly need your feedback. I usually ask my clients to expect to spend 1-3 hours per week for the duration of the project either collecting content like images, going over website copywriting, and giving me feedback during the review stage. During the Discovery phase, I will be clear about how much time you might need to spend for your specific project.

How do payments work for a website design?

Website designs are billed as a flat-rate one-time charge. In order to start a project, I ask for 50% deposit towards the balance and the remainder after the review phase and before making the website live. Payment options like split payments can be negotiated and really depends on your situation.

What content management system (CMS) do you build on?

I build primarily on WordPress CMS. It is open-source so it’s easily transferrable and user-friendly if you want to maintain the website yourself.

Can I register my domain through you?

Yes. I can register domains for your business in your name if you request it. Domains are charged as an annual renewal fee, but if you decide to host your website with me I include it in the hosting cost.

How long does a web design project take?

Typically a from start (end of Discovery) to launch (making the website live) a Sky High Web Design can take 6 – 8 weeks. If you’re looking for a single landing page, the project duration is 2 – 3 weeks.

Do you guarantee your work?

Yes. I offer a 30-day post-launch warranty where I will fix or tweak anything within the scope of the project, no questions asked. I also guarantee the reliability of my coding and functional pieces of the website – for instance, if something breaks a year or so after and I determine that it was due to a core design issue I will fix it at no charge.

Contact Info

M – F: 8AM – 5PM
Weekends/Holidays: Closed

*Our office will be closed from Dec 21 – Jan 3.*

Calls/Texts outside of working hours will be promptly responded to next business day.

Serving Coquitlam and surrounding areas.

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